International Shipping: terms and conditions
We partnered with america-ship.com to offer shipping to USA, Canada and Europe.
The shipping cost is $600 pesos MXN (flat rate. equivalent to $30 USD approximately).
REMINDER: all our prices are displayed in Mexican Pesos by default. You can convert the amounts to USD or EUR with our currency converter, located on the right side of the website.
1) ORDER PROCESS
STEP 1: Place your order on our website.
Once you validate your order, you’ll receive a confirmation email with the payment details.
We accept the following payment methods:
- Domestic US transfer (we recommend to process the transfer by Zelle as it doesn’t generate any fees)
- International wire transfer (HSBC account in Europe)
- Cryptocurrencies (5% discount)
STEP 2: Send your payment.
In case you send your money by Zelle / Wire transfer, send us a confirmation of your transfer ([email protected]) once it is processed.
Payments by cryptocurrencies are validated and processed automatically.
DONE! We’ll send your order as fast as we can.
Please note that we’ll provide you your tracking number when America-Ship ships your order from their warehouse in Brownsville, TX. So be patient: it will take a few working days before we can send you this tracking number.
2) SHIPPING TIMES
Please take note that we are shipping from Mexico.
The whole process can take time, due to various factors:
- Intra-Mexico shipping time (time it takes for your package to be delivered at our reshipper’s warehouse at the Mexico/US border): Since the beginning of the COVID-19 pandemic, the Mexican shipping companies delivery times have increased significantly.
- Processing time by America-Ship and cross border operations: takes between 3 and 4 business days on average. Cross borders operations take time and paperwork…
- Shipping of your order from America-Ship’s warehouse on the US side of the border to your address: once America-Ship sends your order, the average delivery time is 2 working days (for the US). If you’re in Europe or Canada, it will take longer.
So all in all, the average delivery time between your payment and the delivery of your order takes around 10 days if you’re in the US. If you are in Europe in Canada, it will probably take a few weeks. Please be patient…
3) GUARANTEE OF DELIVERY
US customers: If you’re in the US, the delivery of your package is 100% guaranteed. This means that if your order is not delivered to you for any reason (seized by customs, lost or damaged by the carrier), we will resend it at no cost to you (or issue you with a full refund if you prefer).
Other countries: We offer a $400 guarantee on all international shipments: this means that if your order is not delivered to you for any reason (seized by customs, lost or damaged by the carrier), we will cover up to $400 USD of losses. For this reason, we recommend that you do not place orders of more than $400 USD.